Bring Unity to the world’s most popular communication platform
An essential resource for call and contact centers that use Microsoft Teams. Unity for Teams greatly enhances the overall solution by adding BroadSoft directories and overlay services, such as call center, which can all be managed from within Microsoft Teams. Unity for Teams options include Desktop, for UC users, as well as Agent and Supervisor to embed the BroadSoft ACD functionality within Microsoft Teams.
![](https://www.kakaposystems.com/files/Unity-Supervisor-for-Teams_ON-SCREEN-scaled.jpg)
Key Highlights
Eliminate Process Hopping
In the fast-paced modern world of customer service, users have little appetite for swiveling between applications. By pairing the BroadSoft voice and ACD functionality with the video and collaboration capabilities in Microsoft Teams, users can operate with greater efficiency, all within a single interface.
![Call center workers. Smiling handsome young businessman working in call center. Shot of a cheerful young man working in a call center with his team. Confident male operator is working with colleagues. Call center operators sitting in a row at desks.](https://www.kakaposystems.com/files/Call-center-workers-in-office_1024x1024-2-514x514.jpg)
![Closeup of a business woman typing on a laptop keyboard in an office alone Closeup of a businesswoman typing on a laptop keyboard in an office alone](https://www.kakaposystems.com/files/Closeup-of-a-black-businesswoman-typing-on-a-laptop_1024x1024-514x514.jpg)
Enhanced Integrations and Contacts
Unity for Teams enhances the current Microsoft Teams offering by supplying its powerful integrations and robust contacts options. Users can utilize Unity to access their outlook contacts, BroadSoft directories, along with third-party database applications and SQL databases.
Advanced Call Control
The Unity for Teams applications provide a richer calling experience not available natively with Microsoft Teams. Once a call is answered, advanced call control, recording start/pause, barge-in, escalation and more call control features are available to users, along with access to corporate directories.
![Shot of a young man using a headset and computer in a modern office The pro in problem solving](https://www.kakaposystems.com/files/Young-man-using-a-headset-and-computer_1024x1024-1-514x514.jpg)