Web Apps for BroadSoft are Here!
Say goodbye to low productivity due to location or computer
Tag Archives: agent
Unity’s New Look & Important Call Recording Info
We are pleased to announce general availability of our new
New Dashboard Stat “Live Calls”
We have now included a new stat which is “Live
Abandoned Call Capture within Unity Portal
The ability for Supervisors to assign abandoned calls to Agents
General Contact Centre Enhancements
Web Chat Transfer – Conversations can now be transferred to
Zen Desk Support
Unity CRM Connector now supports the Zen Desk helpdesk and
Last Agent Routing for Web Chat
Customer service experience has now been enhanced with last agent
Kakapo Systems to Launch Unity Contact Center at BroadSoft Connections – Press Release
Scottsdale, Arizona, 18 October 2017 – Kakapo Systems, a developer
Flexible Seating Now Supported
Unity has expanded on the current support for Hoteling Guest/Host
Browser Click-to-Dial
Unity now supports Click to Dial seamlessly from Google Chrome,