Choose your Solution
Solution: Abandoned Call Reduction
Intelligent software for eliminating abandoned calls: Virtual queueing solution, Keep My Place in Queue (KMPIQ) allows inbound calling customers to request a call back after reaching the front of a queue, and having a call back channel as part of a Contact Center enable customers to be phoned back at an agents convenience.
Solution: Tracking customer journeys from PPC ad campaigns
Unity Contact Center Web Chat functionality allows SMBs to know which PPC ad campaign resulted in a customer making contact via the webchat widget on the website and which web pages the customer has visited.
Solution: Elevating Customer Experience (CX) for Web Chat and Callbacks
The ‘Presence-based scripting’ functionality of our software enables a business to customize both Web Chat and Call Backs widgets used on webpages. Customization includes whether the widgets appear on the website, what message is displayed and to communicate a company’s operating hours and availability of Agents.
Solution: Plug and Play Deployments
Our suite of software products are all designed around a shared ethos of plug and play deployment. We understand that the requirement for extensive training, or additional engineering related staff is to the detriment of many call or contact centers. Our solution? To provide bespoke software products that carries feature-rich toolkits —all accessible through easy to understand, simple to navigate interfaces.
Related Insights
In the Press | Tracking Contact Center Performance Against Google AdWords Spend
On 10 May, 2024
Post by: Team Kakapo
Read the article by UC Today ‘Tracking Contact Center Performance
Kakapo Systems exhibiting at Cavell Summit Europe in March 2024, UK
On 30 Jan, 2024
Post by: Team Kakapo
Come and see us in London at the Cavell Summit
Kakapo Systems Announces the Launch of Unity for Teams Applications for Cisco BroadSoft Users | Press Release
On 08 Jan, 2024
Post by: Team Kakapo
Kakapo Systems release new Unity for Microsoft Teams applications for
In the Press | Embedding Cisco BroadSoft into Microsoft Teams
On 15 Dec, 2023
Post by: Team Kakapo
Read the article by UC Today ‘Embedding Cisco BroadSoft into