Deliver Exceptional Customer Experiences Through SMS
In a digital world where everybody is on the go, mobile phones remain a constant.
Match your customer’s behaviour by leveraging SMS as an inbound communication channel. Multi-media SMS integrations allow customers to connect with your contact center wherever and whenever from the comfort of their mobile phones. For a true omnichannel solution, add SMS Queues to Unity Contact Center and connect quickly with customers on the device they use the most.
![](https://www.kakaposystems.com/files/SMS-Phone-Convo-342x400.png)
Complete SMS Integration
Integration allows agents to send images and PDFs as links or as MMS, with ad-hoc SMS able to be dispatched simply through use of the dial pad. In addition, SMS can be sent to a CRM contact within Unity with ease.
![Shot of a young man using a headset and computer in a modern office The pro in problem solving](https://www.kakaposystems.com/files/Young-man-using-a-headset-and-computer_1024x1024-514x514.jpg)
![Managing the day's inquiries Rearview shot of a young woman working in a call centre](https://www.kakaposystems.com/files/Telephone-helpline_1024x1024-514x514.jpg)
View Customer Journeys
Mapping a customer’s journey is crucial to understand their behaviour and fine-tuning your offering. Agents can view the customer journey alongside communication history to gain full context either in real-time, or ahead of a conversation.