Watch this 30 minute webinar recording to gain an overview of Web Chat as part of Unity Contact Center, our omni-channel solution for BroadSoft. View the recording below:
About Web Chat queues for BroadSoft
How many potential customers visit a website but don’t actually call? Web Chat gives visitors on websites and landing pages a direct way to connect with agents. Robustly customizable Web Chats allow users to deliver rich customer experiences and take advantage of deep integration, to enhance the overall Unity Contact Center solution. Multiple options to personalize every aspect from the widget to message screen, allows users to tailor the look and functionality of a Web Chat across the board. Intelligent construction further allows web chats to be built and deployed in a matter of minutes through the simple copy and pasting of a pre-generated JavaScript.
Webinar Agenda:
+ Overview of Kakapo Systems’ Contact Center
+ What is a webchat media stream?
+ Top reasons why having a webchat option for customers is important
+ LIVE Demonstration | See Webchat in action 1) Utilizing a webchat from the customer perspective 2) Responding to webchats as an agent 3) Managing webchats as a supervisor 4) Brief overview of config/setup with short focus on the most important features
+ Key features of webchat at a glance
+ Q and A
Discover more about Web Chat queues for BroadSoft