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Building on the ability for end-user customer admins to configure Unity Contact Center, the Contact Center Dashboard provides live and historical statistics to help users intelligently manage the Contact Center and improve their customer’s experience.
Session highlights:
– New bar charts, tables and pie charts
– Toggle to view activity by hour, days and weeks
– View how many conversations are in-progress and how many are waiting
– Understand when and where to assign Agents to improve overall customer service
