New Dashboard Stat “Live Calls”
We have now included a new stat which is “Live
Category Archives: Feature Releases
Abandoned Call Capture within Unity Portal
The ability for Supervisors to assign abandoned calls to Agents
General Contact Centre Enhancements
Web Chat Transfer – Conversations can now be transferred to
Zen Desk Support
Unity CRM Connector now supports the Zen Desk helpdesk and
Last Agent Routing for Web Chat
Customer service experience has now been enhanced with last agent
Flexible Seating Now Supported
Unity has expanded on the current support for Hoteling Guest/Host
Browser Click-to-Dial
Unity now supports Click to Dial seamlessly from Google Chrome,