Understand Your Customer. Anticipate Their Engagement
Social media has transformed customer service expectation and given consumers
Category Archives: Feature Releases
Web Apps for BroadSoft are Here!
Say goodbye to low productivity due to location or computer
Unity Mobile 2.0 – Extend BroadSoft’s Capabilities to the Mobile
New rich enhancements for Unity Mobile are here!
Twitter Queues for BroadSoft
Provide your customers richer experiences on their media of choice
5 Reasons Why Unity Contact Center is Perfect for SMB
Unity Contact Center is packed full of features and provides
New Enhancements for Unity Dashboard
Unity Dashboard release 2.0.9.1 is now available on beta and includes
Unity’s New Look & Important Call Recording Info
We are pleased to announce general availability of our new
Support for OCI and CTI over TLS
Unity now supports both OCI and CTI over TLS. This
Support for XSI on BroadWorks R22
From R22 onwards BroadSoft are no longer supporting Client Access
Ratings for Web Chat
Everybody likes feedback, right? That’s why we have introduced optional