Insights article and Paper | Six Contact Center Trends for the SMB: 2023 and Beyond
2023 and beyond is looking to be a potentially challenging,
Category Archives: Feature Releases
Kakapo Systems’ Keep My place in Queue (KMPIQ) named as an TMC 2023 Internet Telephony Product of the Year Award winner
We are delighted to announce that our virtual call queueing
Kakapo Systems appoints Naomi Curnow as Lead Creative
Meet Naomi Curnow our new Lead Creative in the UK.
Kakapo Systems’ Unity Contact Centre named as an TMC Labs Innovation Award winner
We are delighted to announce that our omni-channel customer engagement
Article: Digitally transforming contact centres | As featured in Comms Business
Read our insights article, as featured in Comms Business: ‘Digitally transforming
Kakapo Systems Awarded ‘Highly Commended’ at UC Partner Awards 2022
We are delighted to announce that we won ‘Highly Commended’
Article: Essential strategies to empower your agents | As featured in Comms Business
Read our insights article, as featured in Comms Business: ‘Essential strategies
Article: Is inbound ACD dead? | As featured in Comms Business
Read our insights article, as featured in Comms Business: ‘Is inbound
Kakapo Systems Launches Unity Supervisor Web – Press release
LONDON, November 8, 2022 (Newswire.com) – Kakapo Systems, a developer of
Article: An end to abandoned calls | As featured in Comms Business
Read our insights article, as featured in Comms Business: ‘An end