5 Reasons Why Unity Contact Center is Perfect for SMB
Unity Contact Center is packed full of features and provides
Author Archives: Team Kakapo
Shift from Inbound Calls to Call Back Queues Predicted – UC Today
New application for BroadSoft call centre customers from Kakapo Systems
New Enhancements for Unity Dashboard
Unity Dashboard release 2.0.9.1 is now available on beta and includes
WINNER: Best Call Analytics Award – UC Today
We are pleased to announce that our Unity Dashboard app
Unity’s New Look & Important Call Recording Info
We are pleased to announce general availability of our new
Kakapo Systems Wins Product of the Year for Unity Contact Center – Press Release
Unity Contact Center Recognized for Exceptional Innovation London, UK –
Support for OCI and CTI over TLS
Unity now supports both OCI and CTI over TLS. This
Support for XSI on BroadWorks R22
From R22 onwards BroadSoft are no longer supporting Client Access
Ratings for Web Chat
Everybody likes feedback, right? That’s why we have introduced optional
New Dashboard Stat “Live Calls”
We have now included a new stat which is “Live