May 2023 - Kakapo Systems

Insights Article | Making Every Second Count: The Power of Analytics to Call and Contact Centers

Post by : Team Kakapo | On 25 May, 2023 | Feature Releases

There are 86400 seconds in a day and each one

Insights Article | Switchboards to Circuit Boards: A Brief History of Contact Centers

Post by : Team Kakapo | On 23 May, 2023 | Feature Releases

Switchboards to Circuit Boards: A Brief History of Contact Centers

Five reasons why CRM connectors are important to an SMB Contact Center

Post by : Team Kakapo | On 22 May, 2023 | Feature Releases

An excellent customer experience is paramount to a contact center

Kakapo Systems Announces the Launch of Analytics and Reporting Platform ‘Vision360’ for BroadSoft Call Centers | Press Release

Post by : Team Kakapo | On 22 May, 2023 | Feature Releases

Kakapo Systems release new deep analytics experience ‘Vision360’ for BroadSoft

Insights Paper | Adapting a Contact Center for Hybrid – Working

Post by : Team Kakapo | On 16 May, 2023 | Feature Releases

Insights Paper | Adapting a Contact Center for Hybrid –

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