Unity Workflow Solutions
Unity Client unlocks the full capabilities of BroadWorks at the user desktop and provides Service Providers a compelling proposition to drive ARPU.
In providing real-time visibility of colleagues, Unity improves workgroup collaboration, bringing users closer to each other and simplifying internal and external communication.
Featuring an intuitive, icon based interface, Unity provides point and click call control within the familiar Windows environment.
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Unity CX Solutions
Unity Contact Center
Intelligently manage all customer communication channels in one platform, from Voice, Web Chat and Email to Call-Backs and Social
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Unity CRM Connector
Screen-pop, click-to-dial and journaling with the world’s biggest CRM platforms
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Unity Mobile
Extend your business identity and BroadWorks services out to the mobile device
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Unity Call Center
Agent, Supervisor and Wallboard applications to maximise customer service
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Vision360
An intelligent analytics platform for Broadsoft Call Centers. A powerful replacement for legacy ECCR reporting.
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Keep My Place in Queue (KMPIQ)
Intuitive virtual queueing software enabling inbound callers to request a call back, when they reach the front of the queue
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Pure Cloud Solution
Unity is an over the top solution that does not require any servers or network infrastructure to deploy. Users login using their existing username and password meaning Service Providers can deploy immediately. All users get a 14-day trial with full functionality and Service Provider branding.
Testimonials
Unity Contact Centre rounds out our UC portfolio and is a great new solution for us. Kakapo Systems have proven their ability to develop apps that users like, which helps us deepen our solution stack and win more business.
Greg Lohrenz
AiTech
The Kakapo Unity apps have helped us supercharge our Hosted UC solution by offering a richer user experience and deeper access to the features on BroadWorks. We utilize the full Unity suite and have found these apps essential in offering our customers a smarter overall solution.
Teddi Steinporsson
Vodafone
The Unity apps have an extensive feature-set and the software has been rock solid. We have had some great wins in deploying Unity and have great confidence in Kakapo’s on-going development road map.
Dean Manzoori
Masergy Communications
The Unity Call Center application has proven to be a key differentiator for our call center offering. The unique feature set and ability to capture specific data points gives our customers and our call center offer a competitive advantage.
Ed Lennon
Votacall
We have been using the Unity apps from Kakapo Systems for both UC and our Call Center solutions for 9 years and the support has always been 100%. Our customers love these apps.
Armen Martirosyan
BluIP
We have been using the Unity apps from Kakapo Systems for both UC and our Call Center solutions for 9 years and the support has always been 100%. Our customers love these apps.
Armen Martirosyan
BluIP
Unity Contact Centre rounds out our UC portfolio and is a great new solution for us. Kakapo Systems have proven their ability to develop apps that users like, which helps us deepen our solution stack and win more business.
Greg Lohrenz
AiTech
The Unity Call Center application has proven to be a key differentiator for our call center offering. The unique feature set and ability to capture specific data points gives our customers and our call center offer a competitive advantage.
Ed Lennon
Votacall
The Unity apps have an extensive feature-set and the software has been rock solid. We have had some great wins in deploying Unity and have great confidence in Kakapo’s on-going development road map.
Dean Manzoori
Masergy Communications
The Kakapo Unity apps have helped us supercharge our Hosted UC solution by offering a richer user experience and deeper access to the features on BroadWorks. We utilize the full Unity suite and have found these apps essential in offering our customers a smarter overall solution.
Teddi Steinporsson
Vodafone